Proxima Eight FZE LLC
Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
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- 24 Hours - Case assessment
- 5-14 Days - Average resolution time
- Free initial consultation
- 24/7 - Applications accepted
Exchanges covered
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- Binance
- KuCoin
- OKX
- ByBit
- Kraken
- Crypto.com
- Bitfinex
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- Coinbase
- Bitget
- Gate
- MEXC
- HTX
- BingX
Why Does an Exchange Freeze an Account?
Contact with a high-risk resource
Someone sent you crypto that previously touched a high-risk address. You didn't know — the system doesn't ask.
Unusual transaction pattern
Atypical amount, frequency, or geography — triggers automatic blocking.
VPN or multiple devices
Logging in from different IPs or through a VPN — the exchange may treat this as an attempt to bypass restrictions.
Outdated KYC
The exchange updated its requirements — your data no longer meets the new standards.
While you wait for support to respond
The exchange is running your wallet history through blockchain analytics tools. Every transaction is assigned a risk score by category. If the score exceeds an internal threshold — the transaction is blocked and an investigation opens.
Analytics tools used by exchanges: Chainalysis · Crystal · Elliptic · BitOk
What Makes the Situation Worse?
Most people in a panic make the same mistakes - and drag the process out for months:
Opening a new account on the same exchange. It will be automatically linked to the blocked one and frozen immediately.
Sending chaotic emails to support. Contradictory information weakens your position and complicates the work of the compliance specialist.
Opening a new account on the same exchange. It will be automatically linked to the blocked one and frozen immediately.
Sending chaotic emails to support. Contradictory information weakens your position and complicates the work of the compliance specialist.
How We Work
- Step - Free case analysisYou describe the situation. We study the transactions, account history, and correspondence with the exchange. We find the exact trigger and tell you honestly: we take it or we don't.
- Step - Documentation packageKYC, source of funds, transaction explanations — all in the format and with the logic that the exchange's compliance department expects, not the support team.
- Step - Exchange communicationWe know the language, we know the process, we know what works on each specific platform.
- Step - ResultWe stay with you until the block is fully lifted. If the exchange requests additional information — we handle it.
Frequently Asked Questions
In most cases — yes. It depends on the reason for the block and the quality of the response. If the block is KYC, AML documentation, or a false positive — recovery is achievable in the majority of cases. We assess your specific situation in the first consultation and tell you honestly what to expect.
Our team includes specialists with direct compliance experience from inside crypto exchanges - we understand how internal compliance teams think, what they're looking for in documentation, and which escalation channels actually work.
Fixed project-based fee. Assessed after the free case analysis, based on complexity. No hourly billing - you know the cost upfront before we start.
On average 5-14 days for documentation-based cases (KYC, source of funds). Cases involving sanctions screening or law enforcement holds take longer. We give you a realistic timeline after the case analysis.
Binance, Bybit, OKX, Kraken, KuCoin, Crypto.com, Bitfinex, Coinbase, Bitget, Gate, MEXC, HTX, BingX - and others. If your exchange isn't on the list, describe your situation and we'll assess it.
A closed account is more complex but not always irreversible. We assess whether funds can be recovered through formal compliance channels or legal procedures. Contact us - we'll give you an honest answer.
Describe Your Case
We assess within 24 hours. The more detailed the description — the more accurate our assessment. All data is strictly confidential.
By submitting this form, I acknowledge that I have read and agree to the Privacy Policy, and I consent to the processing of my personal data.
Please note: We do not provide any personalized investment advice, token selection guidance, or transaction recommendations. AMLzone is a compliance consultancy and project management services provider, not a Virtual Asset Advisor.
Please note: We do not provide any personalized investment advice, token selection guidance, or transaction recommendations. AMLzone is a compliance consultancy and project management services provider, not a Virtual Asset Advisor.