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Which platform are you having trouble with?
Binance
OKX
Kraken
Bybit
Whitebit
Huobi
Bitfinex
Other
What is the current status of your account?
Account frozen without explanation
Withdrawal temporarily disabled
Permanent ban (account closed)
KYC/AML verification failed or blocked
Lost access (2FA or email issues)
Other
Have you contacted the exchange’s support team?
Yes, and they replied but didn’t help
Yes, but they rejected my request
Yes, but no reply yet
Not yet – I’m still looking into options
How much is approximately locked on the account?
Less than $5,000
$5,000 – $50,000
$50,000 – $300,000
$300,000 – $500,000
$500,000 – $1,000,000
$1,000,000 - $5,000,000
What documents has the exchange requested (if any)?
Passport or national ID
Proof of address
Proof of funds / source of funds
Video verification (e.g., holding ID)
Nothing so far
Not sure
What have you already submitted?
ID document only
Full KYC + proof of funds
Video or selfie verification
Everything they asked for
Nothing yet
I don’t remember
Are you willing to submit additional documents or go through video verification again if required?
Yes
No
Maybe – depending on what is needed
What’s your main goal right now?
Regain access to my account
Unfreeze my funds
Understand if recovery is possible
Get help with contacting the exchange
Escalate a support case or file a complaint
Get legal or compliance support
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Your Email
Your preferred communication channel
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Preliminary Result
Based on your answers, there’s a
high
chance of account recovery.
We’ll review your case and reach out to you shortly.
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Proxima Eight FZE LLC
Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
+971568428765
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OKX Account Unfreeze (OTC Seller, Singapore Entity)
Restore Access to Your Frozen OKX Account
Full Support for High-Risk Wallet Cases, OTC Flag Reviews & AML Justification
Book a Consultation
Singapore
9+ Years of Compliance Expertise
Project Based Delivery
Saudi Arabia
Oman
Bahrain
End-to-End Execution
Hands-on Partnership
Speed + Accuracy
Europe
Why Was This OKX Account Frozen?
Detected high-volume OTC transactions with patterns resembling layering
Flagged by automated risk systems due to wallet behavior anomalies
Lacked detailed AML narrative and trading desk justification
Risk downgrade triggered by monitoring irregularities
What Our Recovery Service Includes
Risk analysis and root
cause detection
Preparation of updated
KYC/AML documentation
Ownership & Control structure clarification
Communication with exchange
case managers
Legal support if required
Preventive advisory to avoid future freezes
Our Recovery Process
Common triggers for account freezes:
Full Wallet Review
→
Deep-dive into transaction history, counterparties, and flow logic
AML Narrative Development
→ Prepared tailored compliance story aligned with OKX expectations
Direct Risk Team Coordination
→
Escalated through internal OKX case review with documentation
Privileges Recovery
→
OTC reactivated + ongoing monitoring accepted by risk control
Need urgent recovery?
Start OKX Recovery Now
Why AML Zone?
Real Case Experience with OKX
.
Tailored Narrative Based on Forensics
1:1 Direct Contact With Platform Teams
Proven Track Record of Unfreezes
Fast Turnaround for Business Continuity
All actions are confidential, regulator-ready, and backed by 9+ years of crypto compliance experience.
Book a Free Case Review
Talk to a Recovery Specialist
Frequently Asked Questions
Why does OKX freeze crypto accounts?
Because of suspicious activity such as unusual trading patterns, AML/KYC gaps, flagged wallet history, or regulatory pressure.
What is an AML narrative and why do I need one?
It is a written justification of wallet behavior, source of funds, and business structure. OKX requires it to reactivate flagged accounts.
How long does it take to unfreeze an OKX account?
t depends on the case. With AMLzone’s support, typical unfreezes occur in 7–21 business days depending on cooperation and documentation.
Do you offer refund if my account is not unfrozen?
We work only on eligible cases with real potential. Each case is assessed upfront. Refund terms are in our agreement.
Unfreeze Your OKX Account — Now
If your account is frozen, don’t waste time with automated ticket systems.
Fast
Confidential
Exchange-aligned
Start My Recovery
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